Privacy Policy – Luna Wellness Centre

Effective Date: December 18, 2024

Luna Wellness Centre (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you interact with us in person, on our website, or through our services.

1. Information We Collect

We collect only the information necessary to provide you with exceptional wellness services, including:

  • Personal Information – Your name, email address, phone number, mailing address, and date of birth.

  • Booking & Payment Details – Appointment history, payment information (processed securely through trusted third-party payment providers—we do not store your full credit card details), and gift card purchases.

  • Wellness & Health Information – Any information you choose to share with us for service customization (e.g., injuries, allergies, preferences).

  • Technical Information – When you visit our website, we may collect IP addresses, browser type, pages visited, and cookies to improve your online experience.

2. How We Use Your Information

We use your information to:

  • Schedule and manage your appointments.

  • Process payments and send receipts.

  • Personalize your wellness experience.

  • Communicate with you about services, promotions, and updates (you can opt out at any time).

  • Improve our services, website, and customer experience.

  • Comply with legal and regulatory requirements.

3. How We Protect Your Information

We take security seriously and use industry-standard safeguards to protect your information from loss, theft, or unauthorized access. Your personal information is only accessible to authorized staff and service providers who require it to perform their duties.

4. Sharing Your Information

We do not sell your personal information. We may share your information only:

  • With trusted service providers (e.g., payment processors, booking platforms) who must protect your information and use it solely for the services we request.

  • If required by law or to protect our legal rights.

  • With your explicit consent for other situations.

5. Cookies & Online Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can adjust your browser settings to refuse cookies, but some features may not work properly.

6. Your Rights

You have the right to:

  • Access and review the personal information we hold about you.

  • Request corrections to your personal information.

  • Withdraw consent for certain uses of your information (subject to legal or contractual obligations).

  • Request deletion of your information, where applicable.

To exercise your rights, contact us using the information below.

7. Retention of Information

We keep your information only as long as necessary to provide services, meet legal requirements, and resolve disputes.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Luna Wellness Centre

101-45645 Tamahi Way

Chilliwack BC

604-846-2256

info@lunawellnesscenter.ca